Terms & Conditions

Use of the Platform is conditional upon your acceptance of these Terms without modification. Your continued use of the Platform after any revision to these Terms constitutes your acceptance of the revised Terms. If you are using the Platform on behalf of an organisation, you represent that you have the authority to bind that organisation to this Agreement.

• "Consultation" means any paid astrology, tarot, numerology, Vastu, or related advisory session booked through the Platform.
• "Products" means gemstones, bracelets, Rudraksha, Yantras, and other spiritual/physical items listed for sale on the Platform.
• "Order" means a request placed by you through the Platform to purchase one or more Consultations and/or Products.
• "Payment Gateway" means Cashfree Payments (India) Pvt. Ltd. or any successor/additional payment processor we engage.
• "Content" means all text, graphics, reports, horoscopes, images, and other material made available on the Platform.

You must be at least 18 (eighteen) years of age and competent to enter into a contract under Section 11 of the Indian Contract Act, 1872 to register on, or transact through, the Platform. Persons who are minors, of unsound mind, or otherwise disqualified from contracting under applicable law are not permitted to use the Platform to place Orders. If you are a minor, you may browse informational content only with the involvement and consent of a parent or legal guardian, and any purchase must be made by that parent or guardian in their own name and account. We reserve the right to terminate any account and cancel any Order where we reasonably believe the account holder does not meet this eligibility requirement, and to require proof of age or identity at any time.

TRUELOGER offers astrology, Vedic astrology, numerology, tarot, Vastu, and related consultations, along with gemstones and spiritual products traditionally associated with these practices. You expressly acknowledge and agree that:

• Astrology, numerology, tarot, and Vastu are systems of belief and traditional practice, not empirical or medical sciences. All Consultations, horoscopes, predictions, gemstone recommendations, and reports are provided for informational, spiritual, and entertainment purposes only.
• Nothing on the Platform constitutes, and must not be relied upon as, medical, psychiatric, legal, financial, investment, tax, or professional advice of any kind. You must consult an appropriately licensed professional before making any medical, legal, financial, or other significant life decision.
• We make no guarantee, warranty, or representation — express or implied — that any Consultation, remedy, gemstone, or product will produce any specific outcome, benefit, cure, or result. Any benefits described (e.g. under "traditionally associated with") reflect traditional belief, not a scientifically proven or guaranteed effect.
• Astrologers, tarot readers, and other consultants available through the Platform are independent practitioners. We facilitate the booking and payment for their services but do not control the content of the advice given, and are not liable for the accuracy, suitability, or consequences of any advice rendered during a Consultation.
• If you are experiencing a medical emergency, mental health crisis, or an emergency of any kind, contact emergency services or a qualified professional immediately — do not rely on the Platform.

To place an Order for any Consultation or Product, you must register for an account using a valid email address and complete your user profile (including full name, date of birth, and place of birth, which are required for accurate astrological computation). You agree to:

• Provide accurate, current, and complete information during registration and profile completion, and keep it updated;
• Maintain the confidentiality of your account password and be solely responsible for all activity under your account;
• Notify us immediately at support@trueloger.com of any unauthorised use of your account or any other breach of security;
• Not create more than one account for fraudulent purposes, or use another person's account without permission.

We reserve the right to require a complete profile before permitting you to place an Order, and to refuse, suspend, or cancel any Order or account where the information provided is inaccurate, incomplete, or where we suspect fraud.

We offer, on a rolling and admin-managed basis: astrology and related Consultations; Healing sessions; Puja bookings; Courses; Personalized Reports; gemstones; bracelets; Rudraksha; Yantras; and other spiritual products. Product/service descriptions, images (including placeholder imagery pending real product photography), pricing, and availability are managed by us and may be added, modified, discontinued, or marked out of stock/unavailable at any time without prior notice. Certain free tools on the Platform (for example, basic horoscope, Kundli, Rashi, Nakshatra, or compatibility calculators marked as free) may be used without registration or payment; these Terms apply to your use of those free tools as well, except that Sections 7 through 10 (pricing, orders, cancellation/refunds, and shipping) apply only to paid Consultations, Healing, Puja, Courses, Reports, and Products. Category- specific terms for each of these are set out in our Refund & Cancellation Policy.

For paid Consultations that involve a live session, we create a Google Meet link for your appointment using the Google Calendar/Meet API after your payment is confirmed. Only your name, email, and appointment schedule are shared with this integration for that purpose. If a link cannot be created immediately due to a technical issue, your order and payment remain valid — see our Refund & Cancellation Policy and Help & Support. Astrologers and experts who apply to join the Platform are additionally bound by our Astrologer / Expert Terms.

Personalized Reports combine real astrological calculations — performed by our own deterministic engine and never invented or altered by AI — with narrative interpretation generated section-by-section by an AI model (via the OpenRouter API). AI-generated content can contain errors and is not a substitute for professional medical, legal, or financial advice; see our Disclaimer.

All prices are listed in Indian Rupees (INR) and are inclusive or exclusive of applicable Goods and Services Tax (GST) as indicated at checkout, computed automatically based on our then-current, admin-configured tax settings. We reserve the right to change prices, delivery charges, and applicable taxes at any time; the price and total payable shown to you at the time you complete payment for a given Order is the price that applies to that Order and will not change retroactively.

All payments are processed through our Payment Gateway (Cashfree Payments). We do not collect, store, or have access to your full card, UPI, or net-banking credentials at any point — these are captured directly by the Payment Gateway, which is separately responsible for the security of that data in accordance with applicable Reserve Bank of India (RBI) guidelines and PCI-DSS standards. Your use of the Payment Gateway is additionally subject to its own terms and privacy policy.

An Order is confirmed only upon successful receipt of payment. If a payment is deducted from your account but not reflected as successful on the Platform, please contact us at support@trueloger.com with your payment reference; we will verify the transaction with the Payment Gateway and either confirm your Order or refund the amount within a reasonable time, and in any event within the timelines prescribed under RBI's Turnaround Time (TAT) rules for failed transactions.

Placing an Order and completing payment constitutes an offer by you to purchase the selected Consultation(s) and/or Product(s) on these Terms. We reserve the right to accept or decline any Order, in whole or in part, for reasons including but not limited to: inaccurate pricing or product information due to a technical error, suspected fraudulent activity, unavailability of stock or of a requested consultant's time slot, or an incomplete user profile. Where we decline an Order after payment has been received, we will issue a full refund of the amount paid for the declined portion within the timelines described in Section 9.

This Section is drafted in line with the Consumer Protection (E-Commerce) Rules, 2020. Different categories of purchase are treated differently because of their inherent nature — see our full Refund & Cancellation Policy for the complete, per-category rules (including Healing, Puja, Courses, and Personalized Reports, which are summarised here and covered in full detail there):

Consultations

• A Consultation may be cancelled or rescheduled by you free of charge up to 24 (twenty-four) hours before the scheduled time, for a full refund or rescheduling, at your option.
• Cancellations made less than 24 hours before the scheduled time are eligible for a 50% (fifty percent) refund, except where the delay or cancellation is caused by us or our consultant, in which case you are entitled to a full refund or a free reschedule.
• Once a Consultation has been delivered (the session has taken place, or a report has been generated and delivered to you), it is deemed fully rendered and is non-refundable, except where the service delivered was materially different from what was described, or was not delivered due to our fault.

Gemstones and Physical Products

• You may request a return and replacement/refund within 7 (seven) days of delivery if the Product received is materially different from what was ordered, damaged, defective, or counterfeit, subject to the Product being unused, in its original condition and packaging, with all tags/certificates (if any) intact.
• Gemstones are natural materials and may exhibit minor, expected variations in colour, clarity, and inclusions from the reference image shown on the Platform; such natural variation alone is not a valid ground for return.
• For hygiene and safety reasons, certain items (if any, such as items worn against the skin once unsealed) may be marked non-returnable at the time of purchase; where marked, this exception will be clearly stated on the product page before you complete the Order, as required under the E-Commerce Rules, 2020.
• The ₹1 "Test Payment" item listed on the Platform exists solely to verify the payment flow and is not a real product; no physical item will be shipped for it, and if you did not intend to purchase it, contact us for a refund.

Refund Processing

Approved refunds will be processed to the original payment method within 7–10 (seven to ten) business days of approval, subject to your bank's or payment provider's own processing timelines, over which we have no control. Delivery charges, where levied, are refunded only where the return is due to our error or a defective/incorrect Product.

See our full Shipping & Delivery Policy for physical products. In summary:

Estimated delivery timelines shown on a Product page or at checkout are good-faith estimates, not guaranteed delivery dates, and may be affected by courier delays, remote delivery locations, natural events, strikes, or other circumstances beyond our reasonable control. Risk of loss and title to physical Products passes to you upon delivery to the shipping address provided by you. It is your responsibility to provide a complete and accurate delivery address and a reachable contact number; we are not liable for non-delivery or delay caused by incorrect or incomplete address information provided by you.

• Gemstone weights are listed in Ratti (1 Ratti ≈ 0.91 carat, a fixed conversion used consistently across the Platform); minor natural variance in weight within trade-standard tolerance is normal and not a defect.
• Certification claims (where explicitly stated on a Product page) apply only to that specific Product; absence of a certification statement means no certification is claimed for that item.
• Traditional/astrological benefits described for a Product (e.g. "traditionally associated with prosperity") are statements of traditional belief associated with that gemstone or item in Vedic astrology, not a scientific or medical claim, and are not guaranteed.
• Wearing instructions, care instructions, and recommended Ratti weights are general guidance only; we strongly recommend consulting a qualified astrologer (available through our Consultation services) before wearing any gemstone for astrological purposes, particularly Blue Sapphire (Neelam), Hessonite (Gomed), and Cat's Eye (Lehsunia), which are traditionally regarded as fast-acting and are commonly trial-worn first.

Coupon codes and discounts made available on the Platform are subject to their own stated conditions (minimum cart value, maximum discount cap, validity window, usage limits, and eligible categories/products), are non-transferable, cannot be exchanged for cash, and may be withdrawn, modified, or invalidated by us at any time before use, including where we detect misuse, abuse, or a technical error in how a coupon was issued or applied. Applying a coupon does not itself confirm an Order — payment must still be completed for the discounted amount.

All Content on the Platform, including the TRUELOGER name and logo, text, graphics, horoscope/report formats, and the underlying software, is owned by or licensed to us and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable intellectual property laws. You may view and use the Platform for your personal, non-commercial use only. You may not reproduce, distribute, modify, publicly display, create derivative works from, sell, or otherwise exploit any Content without our prior written consent, except that you may retain and use, for your personal reference, any report or Consultation output specifically generated for you.

You agree not to, and not to attempt to:

• Use the Platform for any unlawful purpose or in violation of any applicable Indian law, including the Information Technology Act, 2000;
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity, including providing false birth details to obtain a Consultation for another person without disclosure;
• Interfere with, disrupt, or attempt to gain unauthorised access to the Platform, its servers, or any connected database (including our Firebase/Firestore backend), whether by hacking, password mining, or any other means;
• Use any automated system (bot, scraper, crawler) to access the Platform for any purpose without our prior written permission;
• Upload or transmit any content that is defamatory, obscene, harassing, or otherwise objectionable, or that infringes any third party's intellectual property or privacy rights;
• Use the Platform to place fraudulent Orders, initiate chargebacks in bad faith, or abuse the coupon/refund process.

We reserve the right to investigate and take appropriate legal action, including suspension or termination of your account and reporting to law enforcement authorities, against anyone who violates this Section.

The Platform relies on and may link to third-party services, including Firebase (Google) for authentication and data storage, Cashfree Payments for payment processing, and social media platforms. We are not responsible for the content, accuracy, availability, or privacy practices of any third-party service or website, and your use of them is governed by their own respective terms and privacy policies.

To the maximum extent permitted under applicable Indian law, the Platform and all Content, Consultations, and Products are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement — except that this disclaimer does not exclude or limit any statutory right or protection available to you as a "consumer" under the Consumer Protection Act, 2019, which cannot be validly excluded by contract.

To the maximum extent permitted by law, our aggregate liability to you arising out of or relating to these Terms or your use of the Platform, whether in contract, tort, or otherwise, shall not exceed the total amount actually paid by you to us for the specific Order giving rise to the claim in the 3 (three) months preceding the event. We are not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profit, data, or goodwill, arising from your use of, or inability to use, the Platform or any Consultation or Product, including any decision you make in reliance on astrological guidance received through the Platform (see Section 4).

Nothing in this Section limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under Indian law.

You agree to indemnify and hold harmless TRUELOGER, its owners, directors, employees, consultants, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: your breach of these Terms; your violation of any applicable law; your violation of any third party's rights; or any information or birth details you provide that is false, inaccurate, or belongs to another person without their consent.

We collect and process your personal data — including your name, contact details, date, time, and place of birth, and payment-related metadata — in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, to the extent it is in force. Your birth details are used solely to generate your astrological calculations, Consultation reports, and personalised recommendations, and are not sold to third parties. Full details of what we collect, why, and your rights over it (including the right to access, correct, and request deletion of your data) are set out in our Privacy Policy, with the underlying technical/security practices described in Privacy & Security. You may request full details of our data practices at any time at support@trueloger.com.

See our full Cookie & Tracking Policy for the complete, audited list. In summary:

The Platform uses only essential cookies and browser storage required for it to function — specifically: (a) Firebase Authentication session cookies/tokens, which keep you signed in between visits; and (b) cookies set directly by our Payment Gateway (Cashfree) during the checkout process, which are necessary to securely complete your payment. We do not currently use third-party advertising or analytics cookies. Your browser may also store small amounts of data locally (such as your cookie-notice acceptance, or draft form values) purely to improve your experience on this device; this data is never transmitted to us. You can control or delete cookies through your browser settings at any time; disabling essential cookies may prevent you from signing in or completing a purchase.

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are published below:

Any complaint or grievance regarding any Content, Order, Consultation, Product, or your data may be sent to the Grievance Officer above, or submitted through our Grievance Redressal page. We will acknowledge receipt of your complaint within 48 (forty-eight) hours and endeavour to redress it within 1 (one) month of its receipt, or such other timeline as may be prescribed by applicable law from time to time.

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles. Subject to Section 20 above, any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved amicably through good-faith negotiation between the parties for a period of 30 (thirty) days. If the dispute is not resolved within that period, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, conducted by a sole arbitrator appointed by mutual consent, with the seat and venue of arbitration at [City, State], India, and the proceedings conducted in English. This arbitration agreement does not affect your right to approach a consumer forum/commission under the Consumer Protection Act, 2019, which remains available to you as a consumer, at your option. Subject to the foregoing, the courts at [City], [State] shall have exclusive jurisdiction over any matter not subject to arbitration or the consumer forum.

We shall not be liable for any failure or delay in performance of our obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disaster, pandemic or epidemic, war, riot, strike, governmental action, internet or telecommunications failure, or failure of a third-party service (including the Payment Gateway or our hosting/cloud providers).

We may suspend or terminate your account and access to the Platform, with or without notice, if we reasonably believe you have violated these Terms, provided false information, engaged in fraudulent or abusive conduct, or if required to do so by law or a competent authority. You may close your account at any time by contacting us at support@trueloger.com; this does not entitle you to a refund of any amount for Consultations already delivered or Products already shipped, and any amount owed to us at the time of termination remains due. Sections 4, 6–9 (in respect of completed Orders), 13, 16, 17, 18, 19, 20, 21, and 25 of these Terms survive termination of your account.

We may revise these Terms from time to time to reflect changes in our services, legal or regulatory requirements, or business practices. The "Last updated" date at the top of this page will be revised accordingly, and, for material changes, we will make reasonable efforts to notify registered users (for example, via email or an on-site notice). Your continued use of the Platform after a revised version of these Terms is published constitutes your acceptance of the revised Terms. Where required by law, we will seek your fresh consent instead of relying on continued use.

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be so modified, and the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision. These Terms, together with our Privacy Policy and any service-specific terms referenced herein, constitute the entire agreement between you and us regarding your use of the Platform, and supersede all prior agreements and understandings, whether written or oral, regarding the subject matter herein.

For any questions about these Terms, please contact us at: