Payment & Billing

All payments are processed through Cashfree Payments (India). We do not collect or store your card, UPI, or net-banking credentials — these are captured directly by Cashfree, which is responsible for their security in accordance with applicable RBI guidelines and PCI-DSS standards.

Prices are shown in Indian Rupees. Where a product/service has a discount, the sale price and the discount percentage shown are always calculated from a real MRP — we do not inflate a reference price to display an inflated-looking discount. Applicable GST is computed automatically at checkout based on our current tax configuration and shown as a separate line before you pay.

• Success: your order is confirmed and fulfilment (report generation, meeting scheduling, shipping, etc.) begins automatically.
• Pending: some payment methods (e.g. certain UPI flows) report as pending briefly; we verify the final status with Cashfree and update your order automatically.
• Failed: no charge is applied to a genuinely failed payment; if an amount was deducted from your account but the order still shows as unpaid, contact us with your payment reference.

Our checkout and payment-confirmation flow is built to be idempotent — a webhook or confirmation firing more than once for the same payment cannot create a duplicate order or duplicate fulfilment (a duplicate report, meeting, or email). If you believe you were genuinely charged twice for two separate payment attempts, contact us with both payment references and we will investigate.

See our Refund & Cancellation Policy for what's refundable and when. Approved refunds are returned to your original payment method within 7–10 business days, subject to your bank's own processing time.

Your order confirmation email and your Orders page both show the full price breakdown for a purchase. If you require a formal tax invoice for a specific order, contact us at support@trueloger.com with your order reference.