Account & Data Deletion
Last updated: 13 September 2026
You can permanently delete your TrueLoger account and profile at any time from Account Settings.
How to Delete Your Account
- Sign in and go to Account Settings.
- Scroll to the Delete Account section and select "Delete my account".
- Re-enter your password to confirm your identity (required by Firebase Authentication before any account deletion).
- Type "DELETE" to confirm — this step is deliberate and cannot be undone.
- Your profile is deleted, your account is removed from Firebase Authentication, and you are signed out.
- You'll receive a confirmation email.
What Is Deleted Immediately
- Your Firebase Authentication account (you can no longer sign in with it).
- Your profile document (name, date/time/place of birth, contact details, and other profile fields).
What Is Retained, and Why
Deleting your account does not delete the following records, which are kept separately and are no longer linked to an active, sign-in-able account of yours:
- Order and payment records — retained for accounting, tax, and fraud/dispute-resolution purposes, and because Indian tax and consumer-protection law requires transaction records to be kept for a period even after a customer relationship ends.
- Generated reports already delivered against a paid order, for the same reason.
- Support tickets and grievances you previously submitted, for accountability and audit purposes.
- Astrologer applications, if you separately applied to register as an astrologer — that application is a distinct record from a customer account.
Configuration/legal-review item: the exact retention period for each of the above categories has not been finalized by legal/business review — see LEGAL_REVIEW_CHECKLIST.md. This page will be updated with a specific retention period once that review is complete.
Requesting Deletion of Retained Records
If you would like to request deletion, correction, or anonymization of a retained record beyond what the account-deletion flow above already removes, you can submit a request through our Contact page (category: Privacy Request). We will review the request against applicable legal/retention obligations and respond.